CARTSPHERE Policies

Cancellation Policy

CARTSPHERE PRIVATE LIMITED ensures a straightforward, transparent cancellation process for all orders placed on cartsphere.shop.

1. 12-Hour Cancellation Window

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched or shipped from our facility.

To request cancellation, please email spherecartpvtltd@gmail.com or message +91 9771865970 on WhatsApp with your Order Number (e.g., CS-...) and registered mobile/email.
Cancellation requests made within this 12-hour pre-dispatch window are approved automatically.

2. Post-Dispatch & Doorstep Rejection

Cancellation requests cannot be accepted after the 12-hour window or once the order has been handed over to the courier partner. In this scenario, you may choose to reject delivery of the parcel at your doorstep when the delivery partner attempts handover.

3. Automatic Refund Initiation

Once an order is successfully cancelled before shipment, or returned to origin following doorstep rejection, the refund process is automatically triggered.

4. Cancellation by CARTSPHERE

In rare circumstances such as unverified payment, inventory stockout, or delivery unserviceability, CARTSPHERE reserves the right to cancel an order with immediate notification and a 100% full refund.

Issued by CARTSPHERE PRIVATE LIMITED, Chas, Bokaro, C/O- Subodh Kumar Jha, Banshidih, Chas (Bokaro), Bokaro Steel City, Bokaro, Jharkhand - 827013, India. Email: spherecartpvtltd@gmail.com | Phone: +91 9771865970.