Refund Policy

CARTSPHERE PRIVATE LIMITED is committed to prompt, reliable refunds for all eligible cancellations, returns, and payment issues on cartsphere.shop.

1. Fast Refund Processing Timeline (3 to 5 Working Days)

Approved refunds for valid cancellations, eligible returns, or verified duplicate transactions are processed and credited within 3 to 5 working days to the original payment method.

2. Failed Payments / Debited Without Order Confirmation

If an amount is debited from your bank account or UPI wallet but your order fails to confirm due to payment gateway timeout, the payment aggregator automatically initiates a reversal back to your original source within 3 to 5 working days.

3. Duplicate / Double Payments

If you are inadvertently charged twice for a single order transaction, the duplicate payment will be verified and refunded back to your original payment method within 3 to 5 working days upon notification to spherecartpvtltd@gmail.com.

4. Shipping Charges Policy

Standard shipping charges (where applicable) are non-refundable, except in cases where a return occurs due to an error on our part (such as a damaged, defective, or incorrect garment delivered).

5. Mode of Refund

Prepaid orders (UPI, Credit/Debit Card, Net Banking, Wallets) are refunded directly to the original payment source. When Cash on Delivery (COD) is enabled and used, refunds are issued via direct NEFT/IMPS bank transfer or UPI within 3 to 5 working days upon receiving customer bank details.

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Issued by CARTSPHERE PRIVATE LIMITED, Chas, Bokaro, C/O- Subodh Kumar Jha, Banshidih, Chas (Bokaro), Bokaro Steel City, Bokaro, Jharkhand - 827013, India. Email: spherecartpvtltd@gmail.com | Phone: +91 9771865970.