Return and Refund Policy
We want you to love your CARTSPHERE purchase. If you need to make a return or size exchange, our policy is designed to be clear and customer-friendly.
1. 7-Day Return & Size Exchange Window
Return or size exchange requests must be initiated within 7 calendar days from the date of parcel delivery.
2. Condition Guidelines for Returns
To qualify for a return or size exchange, the garment must satisfy all of the following conditions:
- Unused, unwashed, unworn, and unironed.
- Original brand tags, barcode labels, and original protective packaging intact.
- Free from perfume, deodorants, makeup stains, or alterations.
3. Damaged, Defective or Wrong Item Received
If you receive a garment that is damaged, defective, or different from your order, please notify us within 48 hours of delivery with unboxing photographs or video at spherecartpvtltd@gmail.com or WhatsApp +91 9771865970. A free replacement or full refund will be arranged.
4. Step-by-Step Return Process
How to initiate a return or exchange:
- Step 1: Contact our support team via email (spherecartpvtltd@gmail.com) or WhatsApp (+91 9771865970) mentioning your Order Number and item SKU.
- Step 2: Our logistics team will schedule reverse pickup where serviceable, or provide simple return dispatch instructions to our Bokaro facility.
- Step 3: Upon receipt at our facility, garments undergo a standard quality check within 2 business days.
- Step 4: Once approved, your replacement garment is dispatched or your refund is credited within 3 to 5 working days.
Issued by CARTSPHERE PRIVATE LIMITED, Chas, Bokaro, C/O- Subodh Kumar Jha, Banshidih, Chas (Bokaro), Bokaro Steel City, Bokaro, Jharkhand - 827013, India. Email: spherecartpvtltd@gmail.com | Phone: +91 9771865970.